Fair Crown Casino Terms & Conditions

1. About these Terms

These Terms & Conditions, together with any policies, rules or promotional terms referred to on the Fair Crown Casino website, form the agreement between you and the operator of the service. They apply to your use of the website, your account, the games made available to you and any related services. By accessing the website, registering an account or using any part of the service, you confirm that you have read, understood and accepted these Terms.

If you do not agree with these Terms, you must not register, deposit, play games or otherwise use the service. Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be displayed where relevant and should be read before you take part. If an additional rule conflicts with these Terms, the additional rule will generally apply to the specific activity to which it relates.

Changes to the Terms

Fair Crown Casino may update these Terms from time to time to reflect changes to the service, legal requirements, technology, security practices or business operations. The latest version will be made available on the website. Changes will apply from the time they are published, unless a different effective date is stated. You are responsible for checking this page regularly. Continuing to use the service after an update means that you accept the revised Terms.

Information on the website

The website is provided for general information and entertainment purposes. We take reasonable steps to keep information accurate and current, but game descriptions, availability, images, software and other content may change without notice. We do not promise that the website or every feature will always be available, uninterrupted or free from errors. Content may also vary depending on your location, device, account status or applicable legal requirements.

2. Eligibility and account requirements

You may use Fair Crown Casino only if online gambling is lawful for you in the place where you are located. You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your jurisdiction. You must not access or use the service from a location where online casino gambling, the relevant game or the relevant payment activity is prohibited.

You may be required to provide accurate, complete and current information when opening an account. This may include identity, age, location, payment or other verification information. You must update your details if they change. We may ask for documents or other information to verify your identity, protect the service, meet legal obligations or investigate unusual activity. An account may be restricted while checks are being completed.

Your account and security

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by us to apply reasonable security measures. Do not share your password, allow another person to use your account or access the service on behalf of another person. Tell us promptly if you believe your account has been accessed without permission, your details have been compromised or a transaction appears unfamiliar.

• You may have only one personal account unless we expressly allow otherwise.
• You must not create an account using false, misleading or stolen information.
• You must not open or use an account for another person.
• You must not sell, transfer, assign or otherwise provide your account to another person.
• You must not use the service for unlawful activity, fraud, money laundering or the concealment of funds.
• You must not use software, devices or methods intended to manipulate games, payments, account systems or promotional features.

We may refuse an account application, limit access, suspend an account or close an account where we consider it necessary for security, verification, responsible gambling, legal compliance or the protection of the service and its users. Where permitted, we may explain the reason for a restriction. You must not attempt to avoid a restriction by opening another account or using another person's details.

3. Games, deposits, withdrawals and promotions

Game play

Games are intended to be played for entertainment. Before playing, you should understand the relevant rules, stake settings, game outcomes and any applicable limits. You are responsible for confirming that the selected game and stake are correct before confirming a play. Game results are determined by the relevant game system and, where applicable, randomised outcomes. Subject to applicable law, the recorded result in the service system will be treated as the result of the play.

If a game is interrupted because of a technical problem, connection failure or other event, the play may be cancelled, completed, restored or otherwise handled in accordance with the applicable game rules and operational procedures. We may correct an obvious error, including an incorrect game display, transaction entry or account balance. If an error affects a payment or game result, we may reverse or adjust the affected amount where legally permitted.

Deposits and withdrawals

Available payment methods, processing requirements and transaction conditions may vary according to your location, account status, payment provider and other factors. You should use only a payment method that belongs to you or that you are authorised to use. We may reject, delay, reverse or investigate a transaction where information is incomplete, the payment method cannot be verified, the transaction creates a security concern or legal checks are required.

You are responsible for ensuring that funds deposited into your account are lawful and that your chosen payment method permits gambling-related transactions. You should check with your bank or payment provider about any fees, conversion costs, restrictions or processing conditions that may apply. We are not responsible for charges imposed by a bank, card issuer, wallet provider or other third party.

Withdrawals may be subject to identity checks, account review, payment verification and other reasonable safeguards. A withdrawal request may be held or cancelled where required to comply with legal obligations, investigate suspicious activity, correct an error or confirm that the request is being made by the account holder. Any applicable conditions will be shown during the relevant transaction process.

Promotions and offers

Promotions, bonuses, rewards and other offers are subject to the specific terms displayed with the offer. These may include eligibility requirements, an activation process, qualifying activity, expiry conditions, wagering or play-through requirements, game restrictions, maximum values and withdrawal conditions. You should read the offer terms before accepting or using a promotion.

Unless the relevant promotion terms say otherwise, a promotion may be changed, withdrawn or limited where necessary to prevent misuse, correct an error or meet legal or operational requirements. We may withhold or remove a promotional benefit if we reasonably believe that an account has breached the offer terms, created multiple accounts, used prohibited strategies or attempted to obtain an unfair advantage.

4. Responsible gambling and personal information

Responsible gambling

Gambling should be treated as paid entertainment, not as a way to make money, solve financial problems or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your time and spending, and never chase losses. You should not gamble when you are affected by alcohol, medication, stress or any other condition that may affect your judgement.

Responsible gambling tools or account controls may be available through the service. Depending on the feature, these may include deposit controls, session reminders, cooling-off periods, self-exclusion or account closure. Any request to restrict or close your account should be made carefully. A restriction may affect access to games, promotions and account functions, and attempts to bypass a restriction are not permitted.

If gambling is causing concern for you or someone close to you, stop playing and seek support from an appropriate gambling help service or qualified professional in Australia. You can also speak with a trusted friend or family member. Asking for help early is a positive step. Fair Crown Casino may provide general responsible gambling information, but it is not a substitute for independent financial, medical or professional advice.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected to create and manage your account, process transactions, verify identity and age, provide customer support, improve the service, prevent fraud, meet legal obligations and promote safer gambling. Information may be shared with service providers, payment providers, verification partners, professional advisers, regulators or authorities where reasonably necessary or legally permitted.

Electronic communications may be used to provide account notices, security messages, transaction updates, service information and other operational communications. Where required, promotional communications will be managed in accordance with applicable requirements and may include an option to unsubscribe. Unsubscribing from marketing does not prevent important service, account or security messages from being sent.

5. Prohibited conduct, liability and ending your account

Prohibited conduct

You must use the website honestly, lawfully and for its intended purpose. You must not interfere with the operation or security of the website, introduce malicious code, scrape or copy content without permission, reverse engineer software where prohibited, exploit a technical fault or use automated tools to access games or account functions. You must not harass staff or other users, submit unlawful content or attempt to damage the reputation or operation of the service.

If we reasonably believe that prohibited conduct, fraud, collusion, manipulation, payment abuse or a breach of these Terms has occurred, we may investigate and take action. This may include cancelling a transaction or game, removing an offer, restricting an account, withholding an amount connected with the suspected conduct or closing the account, subject to applicable law and any rights you may have.

Availability and liability

To the extent permitted by law, Fair Crown Casino is not responsible for loss caused by events outside reasonable control, including telecommunications failures, internet interruptions, device problems, malware, third-party payment failures, maintenance, service outages or changes to legal requirements. You are responsible for using a suitable device, secure connection and current software when accessing the website.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. To the extent permitted by law, any liability connected with the service will be limited to the amount or remedy required by applicable law. You should obtain independent advice if you do not understand how these Terms affect your rights.

Account closure and applicable law

You may request closure of your account at any time, including where you want to take a break from gambling. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, responsible gambling controls, disputes or suspected unlawful activity. We may retain information where required for legal, security, accounting or responsible gambling purposes.

These Terms are interpreted in accordance with the laws and mandatory consumer protections applicable to your use of the service. Any dispute should first be raised through the available support process so it can be reviewed fairly. If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

If you have a question about these Terms, your account or a transaction, use the support channel made available on the Fair Crown Casino website. Please provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. We may need to verify your identity before discussing account-specific details.