Privacy Policy

About this Privacy Policy

This policy applies to information connected with your use of the Fair Crown Casino website and related online gambling services. It covers information you provide directly, information collected when you use the site and information received from service providers or other sources where this is reasonably necessary to operate the service. By using the website or opening an account, you acknowledge that information may be handled as described here.

The information handled will depend on how you interact with Fair Crown Casino, the products or features you use and any checks required before or during your account activity. We seek to collect information that is relevant to the service, use it for clear purposes and limit access to people and providers who need it for their work.

This policy should be read together with any other privacy notices shown during registration, payments, verification, promotions or support interactions. Those notices may provide additional information about a particular collection or use of your data. If another notice applies to a specific activity, it is intended to complement this policy rather than replace the general principles explained here.

This policy is intended to provide general information for players in Australia. Privacy practices may develop as website features, technology, suppliers and legal or operational requirements change. The current version published on the website is the version that applies to your use of the service from its stated date or publication.

Information we collect and why we use it

The type and amount of information collected can vary. We do not need every category for every player, but an online casino will typically handle the following information to provide a secure, functional and compliant service:

• Account details, such as your name, date of birth, username, password, residential information and contact details supplied when you register or update your account.
• Identity and verification documents or related information, where needed to confirm identity, age, eligibility, account ownership or other required details. This may include information contained in documents and the results of verification checks.
• Payment and transaction records, including deposits, withdrawals, betting or gaming activity, account balances, payment method details and information needed to investigate a transaction or resolve a payment issue. Sensitive payment credentials may be processed by specialist payment providers rather than stored directly by the website.
• Device, browser and technical information, such as an internet protocol address, device type, operating system, browser settings, language, time zone, pages viewed, approximate location information and identifiers associated with the device.
• Usage and communication information, including account preferences, support messages, feedback, enquiries, records of interactions and details about how you use features on the website.
• Cookie and similar technology information, which may help remember preferences, maintain a session, support security, measure website performance and understand how the service is used.

How information is used

Information may be used to create and manage your account, provide requested services, process deposits and withdrawals, record gaming activity, respond to support requests and communicate with you about your account. It may also be used to personalise website settings, understand service performance, troubleshoot technical problems and improve the design, content and reliability of the website.

We may use information to complete identity, age, security and anti-fraud checks; identify unusual activity; prevent unauthorised access; protect players and the service; investigate disputes; and enforce relevant account rules. Information may also be used to meet legal, regulatory, financial, responsible gambling, record-keeping and other compliance obligations that apply to the operation of an online gambling service.

Where permitted, information may be used to send service messages, such as account notices, security alerts, transaction updates and changes to important terms. With appropriate choice or permission where required, it may also be used for marketing communications about services, features or offers. You can ask us to stop marketing communications without affecting essential messages needed to operate or protect your account.

Information may also be used in aggregated, statistical or de-identified form to understand trends, assess website performance and improve services. Where information is used in this way, reasonable steps may be taken to reduce the likelihood that it identifies an individual player.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. For example, information may be provided to payment processors, identity and verification providers, technology and hosting providers, customer support systems, security services, professional advisers and other suppliers that help operate the website. These providers are expected to handle information for appropriate service purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to prevent fraud, investigate suspicious or unlawful activity, protect the rights and safety of players or others, respond to a valid request from an authorised body or support a business change such as a transfer of services. We do not intend to sell personal information as a standalone product. Disclosures should be relevant to the service, a legal or security purpose or another purpose explained to you.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, encryption or secure transmission where appropriate, staff awareness and supplier checks. No website, device or online transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be stored or processed by service providers in locations inside or outside Australia, depending on the systems used to deliver the website and related services. Where information is handled by another provider, reasonable steps are taken to require suitable confidentiality and security protections. The location and systems involved may change as technology and service arrangements develop.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational requirements.

Access to personal information may be restricted to authorised staff, contractors and service providers who need it for their duties. Internal processes may be used to review access, investigate security concerns and respond to suspected incidents. If a privacy or security incident occurs, appropriate steps may be taken to assess it, contain it and communicate where this is required or considered appropriate.

Cookies and similar technologies

Fair Crown Casino may use cookies and similar technologies to make the website work properly and to understand how visitors use it. A cookie is a small text file or identifier stored on your device by your browser. Some cookies are necessary for functions such as account login, session management, security, navigation and remembering choices. Other technologies may help measure traffic, identify technical issues, remember preferences or support relevant communications.

Cookies may be temporary and expire when you close your browser, or they may remain for longer to remember a setting or recognise a returning browser. Similar technologies may include pixels, tags, local storage and device identifiers. Information collected through these technologies may be combined with account or usage information where this is needed for security, service performance or other purposes described in this policy.

You can manage, restrict or delete cookies through your browser settings. Browser controls differ, and disabling necessary cookies may affect login, account functions, preferences or other parts of the website. You may also receive a notice or choice tool when cookies are first used, depending on the website features and settings available at the time.

Cookie settings do not necessarily remove information that has already been collected or stored in an account record. If you have a question about a particular cookie or wish to make a broader privacy request, contact the privacy support address listed below.

Your privacy rights and how to contact us

Depending on your circumstances and the requirements that apply to the request, you may have the right to ask what personal information we hold about you and how it is used. You may also ask us to correct information that is inaccurate, incomplete or out of date. If information is no longer needed, you may ask for it to be deleted. You can also withdraw consent to marketing communications or ask for marketing contact to stop.

Making a data request

To exercise your rights or ask a privacy question, email support@faircrowncasino.click. Please explain the request clearly and provide enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before providing information or making changes. This is a security measure designed to prevent personal information from being disclosed to the wrong person.

• Access: ask for a copy or general explanation of the personal information connected with your account and how it is handled.
• Correction: identify information that is incorrect or incomplete and provide the updated details where appropriate.
• Deletion: ask for information to be removed where it is no longer needed and there is no overriding reason to keep it.
• Marketing consent: withdraw consent or ask to stop promotional messages. Essential account, security, transaction and service communications may still be sent.
• Privacy concerns: explain a concern about the collection, use, security or disclosure of your information so it can be reviewed.

A request may be limited or refused where information must be kept for legal, security, fraud prevention, dispute resolution, financial or operational reasons. Closing an account does not automatically remove every record, and deletion of some information may affect the ability to provide services or investigate a matter. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

You may also ask us to update your account details, change available communication preferences or clarify the types of information used for a particular purpose. Where marketing consent is withdrawn, the change may take a reasonable time to apply to messages already scheduled or being processed. Service, security, account and transaction communications may continue because they are necessary for the operation and protection of your account.

We may update this Privacy Policy when our services, technology, suppliers or privacy practices change. The latest version will apply from the time it is made available on the website. Players should review this page occasionally, particularly before continuing to use the service after a material update.