Betting Rules

General betting conditions

Fair Crown Casino provides betting and gaming services through its website, subject to applicable laws, regulatory requirements and the rules published for each product. These rules are designed to explain how bets are placed, recorded, settled and reviewed. Product-specific rules may also apply, and those rules form part of the conditions for the relevant bet.

You must be legally permitted to use online gambling services in your location. You must also meet any minimum age requirement that applies to online gambling in Australia and comply with any account, identity or location checks. Fair Crown Casino may restrict access where a player cannot satisfy these requirements or where use of the service would not be lawful.

Only one personal account should be used unless Fair Crown Casino has expressly approved another arrangement. Accounts must be registered using accurate, current and complete information. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed by another person, you should stop using it and contact the available support channel promptly.

• Bets must be placed through the approved website or other authorised platform.
• You must not allow another person to place bets using your account.
• You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not interfere with the website, attempt to bypass security controls or use software intended to gain an unfair advantage.
• You are responsible for checking the details of a bet before confirming it.

Fair Crown Casino may suspend, restrict or close an account where there is a suspected breach of these rules, a security concern, an identity issue, a legal requirement or another valid operational reason. Any review will be handled in accordance with the applicable terms and legal obligations.

Placing and accepting bets

A bet is generally treated as requested when you submit it through the betting interface. It is only accepted when the system confirms acceptance and records the transaction. A bet that remains pending, is rejected or is interrupted before confirmation should not be assumed to have been accepted. You should review your account history to confirm the status of any transaction.

Before confirming a bet, check the selected event, market, outcome, stake, odds, price and any other displayed information. If a bet is accepted with an error, or if a technical problem affects the display or processing of a transaction, Fair Crown Casino may review the bet and take the action permitted by the applicable rules. This may include correcting an obvious error, voiding a bet or referring the matter for investigation.

Bets may be subject to minimum or maximum stakes, account limits, market limits or other restrictions. The applicable limits may vary by product, event, market, account or jurisdiction. Any limits shown on the website apply at the time of placement and may be changed where permitted. A displayed price or market may be changed, suspended or removed before a bet is accepted.

You must not place bets with money that you cannot afford to lose. Betting outcomes are uncertain, and no result, return or level of winnings can be guaranteed. You should set personal limits before playing and take a break if betting stops being enjoyable or begins to affect your finances, relationships, work or wellbeing.

1. Select the product, event, market and outcome you wish to back.
2. Enter the intended stake and review the potential return or relevant bet information.
3. Check all details carefully before submitting the bet.
4. Confirm the bet and wait for the acceptance message.
5. Review the account history to ensure the bet has been recorded correctly.

Results, settlement and cancelled bets

Bets are settled using the official result or source specified in the relevant product rules. Settlement may depend on the completion of an event, the published result, a declared outcome or another defined condition. If an event is postponed, abandoned, cancelled or materially changed, the applicable market rules will determine whether bets remain active, are carried forward or are voided.

Where a bet is voided, the stake will generally be returned to the account, subject to the relevant rules. A selection may also be treated as void where an event does not take place, a market is not offered correctly, an obvious error has occurred or a regulatory or technical issue prevents proper settlement. The outcome for related selections may depend on the type of bet and the product rules.

If an official result is corrected after settlement, Fair Crown Casino may amend the settlement where the applicable rules allow it. Results can also be reviewed where there is evidence of an error, a technical malfunction, suspicious activity or a breach of the betting conditions. Account balances may be adjusted to reflect the correct outcome.

Displayed odds, prices and returns are not a promise that a bet has been accepted. The accepted terms are those confirmed by the system at the time the bet is recorded. If there is a difference between a displayed amount and the confirmed bet record, the confirmed record and the applicable rules will be used for review.

Obvious errors and technical issues

An obvious error may include an incorrectly displayed price, market, selection, result or calculation that a reasonable player would recognise as incorrect. Fair Crown Casino may correct or void a transaction affected by an obvious error, subject to applicable law and the published terms. If a website outage, communication failure or other technical issue affects a bet, you should not attempt to place repeated bets until the account history has been checked.

Payments, account reviews and disputes

Deposits and withdrawals are processed through the payment methods made available on the website. The account holder must be the owner of the payment method used, unless another arrangement is expressly permitted. Fair Crown Casino may request information or documents to verify identity, payment ownership, source of funds or other account details before processing a transaction.

Processing times can vary because of verification checks, payment providers, banking processes, weekends, public holidays and other operational factors. A transaction may be delayed or declined where information is incomplete, a payment method is unsupported, a security concern exists or a legal or regulatory check is required. You should keep your account information accurate and respond to reasonable verification requests.

If you believe a bet has been recorded, settled or paid incorrectly, first review the bet details and account history. You should then raise the issue through the available customer support channel, providing enough information for the transaction to be identified. This may include the relevant date, product, event, stake and bet reference where available. Do not include unnecessary sensitive information.

Complaints and disputes will be reviewed in line with the applicable complaints process and legal requirements. Fair Crown Casino may ask for further information while investigating an issue. Records relating to bets, account activity, payments and communications may be used to assess the matter. You should keep copies of relevant confirmations and correspondence.

• Check the bet confirmation and account history.
• Identify the transaction or market in question.
• Contact support through the website's available channel.
• Provide clear, factual information and any relevant reference.
• Allow reasonable time for review and respond to follow-up requests.

Nothing in these rules removes rights that cannot lawfully be excluded under Australian consumer or gambling laws. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted.

Responsible gambling and rule updates

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Fair Crown Casino encourages players to set a budget, choose time and deposit limits where available, avoid chasing losses and take regular breaks. Never gamble while affected by alcohol or other substances, and do not borrow money to continue betting.

If gambling is becoming difficult to control, use the responsible gambling tools available through the website, including any limit, break, account closure or self-exclusion options. You can also seek independent support from an appropriate Australian gambling help service. Asking for help early is a practical and confidential step.

These Betting Rules may be updated from time to time to reflect changes to products, technology, law, regulation or business processes. The current version published on the website applies to future activity from the stated effective date. You should review the rules regularly, particularly before placing bets after a significant update.

If you have questions about how a particular market operates, read the product information before placing a bet. Where a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that market, subject to the applicable Terms and Conditions and Australian law.