Cookies Policy

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and provide features that may be more relevant or convenient. Some cookies are placed directly by the website you are visiting. Others may be placed by service providers that support website functions, security, analytics, advertising or other online services.

Cookies can be session cookies or persistent cookies. Session cookies generally remain on your device only while your browser is open and are removed when the session ends. Persistent cookies remain for a set period or until they are deleted. The length of time a cookie remains on your device depends on its purpose, its settings and the provider that places it.

Similar technologies can include pixels, tags, software development kits, local storage and other tools that store or access information on a device or observe interactions with a website. In this policy, the term cookies includes these similar technologies where appropriate.

By using the Fair Crown Casino website, you may encounter cookies that are necessary for the website to operate, as well as optional cookies that help us understand website use or improve your online experience. Where required by applicable law, we will ask for consent before placing or using optional cookies. You can change your preferences using the available cookie controls or your browser settings.

How cookies may be used

The cookies used on a website can change over time as website features, technical systems and service providers change. In general, cookies and similar technologies may be used for the following purposes:

Strictly necessary cookies

These cookies support core website functions and may be needed for pages, account features, sign-in processes, security controls or other requested services to work correctly. They can help maintain a secure session, remember information during a visit, detect suspicious activity and protect the website from misuse. Because these cookies may be essential to the service you request, they may not always be available for refusal through a cookie preference tool. Disabling them in your browser may prevent some parts of the website from working.

Preference and functionality cookies

These cookies may remember choices you make, such as language, region, display settings or other preferences. They can help provide a more consistent experience and reduce the need to enter the same information repeatedly. If these cookies are disabled, certain preferences may not be remembered and some features may be less convenient.

Analytics and performance cookies

Analytics cookies may help us understand how visitors use the website, including which pages are viewed, which features are used and whether pages or functions are performing as intended. Information collected for these purposes may be combined or analysed in a way designed to identify trends rather than individual visitors. We may use this information to monitor performance, identify errors, improve navigation and make the website easier to use.

Security and fraud prevention technologies

Cookies and similar technologies may be used to support account security, prevent unauthorised access, identify unusual activity and help protect users, payment processes and website systems. These tools may collect information about a device, browser, connection or interaction with the website. Their use is intended to support safer online services and does not guarantee that every risk can be prevented.

Advertising and marketing cookies

Where applicable, marketing technologies may help measure campaigns, understand how visitors reach the website or show information that may be more relevant to their interests. These technologies may be provided by third parties and may recognise a device across different websites or services. Optional marketing cookies will be used only where permitted by applicable requirements and, where required, with your consent.

Third-party services and information collected

Some website functions may be supplied by third-party service providers. These providers may use cookies or similar technologies on our behalf or in accordance with their own privacy practices. Examples may include providers supporting website hosting, security, analytics, customer communications, payment functionality, identity or age checks, technical performance and advertising measurement. The availability and identity of these providers may change as the website and its services develop.

The information collected through cookies may include an IP address, browser type, device type, operating system, language settings, approximate location, referring website, pages viewed, links selected, session times, preferences and technical identifiers. Depending on the cookie and the service involved, information may be associated with an account or other information you provide. We do not treat every cookie as identifying you personally, but some information may be personal information under applicable privacy laws.

Cookies do not generally contain your account password. You should still keep your account credentials confidential, use a secure device and avoid allowing other people to access an active account session. If you use a shared or public device, sign out when you finish and consider deleting stored browsing data.

Third-party websites, applications and content may have their own cookies and privacy policies. If you follow a link away from the Fair Crown Casino website, your use of that service will be governed by the relevant third party's terms and policies. We encourage you to review those policies before providing information or enabling optional technologies.

Cookie information may be processed or stored in Australia or another country, depending on the systems and service providers used. Any handling of information will be subject to applicable privacy requirements and the safeguards described in the relevant Privacy Policy. We retain cookie-related information only for as long as reasonably required for the purpose for which it was collected, to meet legal or operational requirements, or to resolve disputes and protect our services.

Your choices and cookie controls

You can make choices about optional cookies through the cookie banner, preference centre or other controls made available on the website. Your choices may be saved in a preference cookie so that the website can remember them. If you clear your browser data or use a different browser or device, you may need to set your preferences again.

You can also control cookies through the settings in your browser or device. Most browsers allow you to view, block, delete or restrict cookies. The steps vary between browsers, operating systems and devices, so you should refer to the relevant help information for instructions. You may be able to block all cookies, allow only certain cookies or receive a notification before a cookie is stored.

• Blocking strictly necessary cookies may affect sign-in, security, account functions and other requested website services.
• Disabling preference cookies may cause selected settings to be lost or require you to repeat choices.
• Disabling analytics cookies may limit our ability to understand website performance and improve the user experience.
• Blocking marketing cookies may reduce interest-based advertising, but it may not remove all advertising from other websites.
• Deleting cookies does not necessarily delete information already collected or held under the Privacy Policy.
• Cookie controls apply to the browser or device where they are set and may not automatically apply to other browsers or devices.

Some browsers and devices offer additional privacy controls, including settings that limit tracking or restrict cross-site activity. These controls may not work with every technology or service. We will consider applicable browser signals and requests in accordance with relevant law and the technical capabilities of the website.

If you have an account or use gambling services, turning off optional cookies does not necessarily close an account, cancel a transaction, remove an exclusion or change any responsible gambling setting. Those matters are governed by the applicable account, gambling and responsible gambling terms. Technical cookies required for security, fraud prevention or account operation may continue to operate where legally permitted.

Changes, privacy rights and questions

We may update this Cookies Policy when our website, technologies, services or legal obligations change. The updated version will be published on this page with a revised effective date where appropriate. We recommend checking this page periodically so that you remain informed about how cookies and similar technologies may be used.

Your rights in relation to personal information may include rights to request access, correction or other action, subject to applicable Australian privacy law and any relevant exceptions. Further information about how personal information is collected, used, disclosed, stored and handled is provided in the Privacy Policy. Cookie preferences and privacy rights are separate: changing a browser setting may not amount to a request to access or delete personal information.

If you have a question about this Cookies Policy, wish to raise a privacy concern or need help understanding the available cookie controls, please use the support or privacy contact options made available on the Fair Crown Casino website. Do not include unnecessary sensitive information in a general enquiry. We may need to verify your identity before responding to a request involving personal information or account details.

This Cookies Policy is intended as general information about website technologies. It does not override the Privacy Policy, Terms and Conditions, responsible gambling information or any other applicable notice. If there is an inconsistency, the applicable legal terms or privacy notice will apply to the extent permitted by law.